Terms of service bezviz.by
valid from 05.12.2016
Section 1. General Section.
1.1) These rules are drawn up based on the law of Poland July 18, 2002 about the services over electronic communications systems.
1.2) The following terms are used in regulations:
a) The seller - Raman Bantser WEB address Poland 15-446 Białystok, ul.Aleja Piłsudskiego 26/7, NIP 5423241280, REGON 360244810,
b) The buyer - a person using the seller's service,
c) Services - sale of electronic passes to visit Belarus, the city of Grodno, part of his district, including the Augustow Canal in Belarus,
d) Purchase Agreement - the contract concluded between the Seller and the Buyer in momet when the buyer pays the Order; on the basis of the contract the seller is obliged to send to the Buyer permission in electronic form to visit Belarus, Grodno city and part of its area, including the Augustow Canal on the Belarusian side.
e) Resolution (or Pass) - a document entitling the buyer to enter the Grodno region of Belarus without having a Belarusian visa in the specifically chosen time.
f) Internet sales of passes - a system that allows buyers to purchase entry pass to Grodno and part of his district for a specific period of time and to get this pass electronically on your address e-mail. Service runs under the Internet address bezviz.by
g) The working day - day of the week from Monday to Friday excluding holidays in Belarus.
Section 2. Purchase
2.1) Pass to Grodno, part of his district, including the Augustow Canal issued travel agencies in Belarus. Passes are paid.
2.2) Service allows you to buy a pass through the Internet in electronic form.
2.3) Price for pass to Belarus:
a) one document pass costs 50 polish zloty.
b) for a group of 4 people (four or more) 10% discount. Price for one pass when you order four or more is 45 PLN.
c) for a group of tourists from the 20 (twenty or more) 20% discount. Price for one pass when you order twenty or more is 40 PLN.
2.4) To buy passes is possible only 2 working days before planned visit to Belarus.
2.5) To obtain passes the Buyers must provide their data via a special form on the Service.
a) Data required from the Buyer written in Latin letters, as in the passport on a photo page:
- Middle Name, if there is one in the passport
- Birthday - Year, Month, Day.
- Gender - male or female
b) Other information required from Buyer:
- Period of trip to Grodno and region - Buyer must specify a period of maximum 5 days when he will go to Belarus without a visa.
- E-mail - to this address will be sent the Pass.
2.6) Service will fail if not all of the data listed in 2.5 will be send by the Buyer.
2.7) At the moment when the buyer pays for the order, automatically it means his agreement to these Terms of Service.
2.8) The seller accepts payment online by ccredit or debit cards, Paypal and bank wire.
2.9) Service cooperates with the Belarusian side: with travel agency that the on Seller's request provide the passes to the Buyer and notify the Border Committee of Belarus.
2.10) When the Pass is ready, the buyer will receive it in electronic form to the e-mail specified during the order.
Section 3. Order execution.
3.1) The time of the order execution means the time from the date of payment made by the Buyer until the Seller will send the Pass on e-mail address of the Buyer.
3.1) Orders paid online are executed immediately. The permit will be delivered to the Buyer email within 1-5 minutes.
3.2) Orders paid by bank transfer will be made within one hour from the time of booking payment on the account. Transfer to a bank account may take up to 5 working days.
Section 4. Changing data.
4.1) Changing the data is only possible if the order was placed and paid in the time interval from 20:00 to 5:59 the next day, on the condition that the change request will go to the Seller until 06:00 am on the same day; or if the order was made in the time interval from 20:00 on Friday until 5:59 next Monday, but the Buyer contacted Seller until 06:00 am this Monday (Belarusian Time).
4.2) To change the data the Buyer must write to the Seller in contact form on the main page of the Service.
4.3) Change of Buyer data in other cases than described in 4.1 is not possible.
Section 5. Responsibilities of the Seller.
5.1) Seller shall send to the Belarus in order to provide The Border Guard information about travelers travelers who have come without a visa to Grodno and the surrounding area.
5.2) The seller must control the correctness of the transmitted to Belarus information and monitor the process of creating a Pass in Belarus.
5.3) Seller shall immediately contact the buyer in case of refusal of entry for him to Belarus and return the money.
Section 6. Responsibilities of the Buyer.
6.1) Before placing a order the buyer must make sure that his passport is suitable for trips abroad.
6.2) The buyer is obliged to provide correct data from passport and contact details when placing an order on the Site.
Section 7. Electronic payments.
7.1) Payment for a Pass can be made using online bank card paymenr or Paypal system.
7.2) Bank card payment served by eCard S.A.
Available cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro
Section 8. Complaints.
8.1) Only the Buyer can make a complaint to the Service in writing way to the address of the Service. Complaints filed by other persons will not be considered.
8.2) Complaints about the services must be provided to the carrier no later than within 60 days after the date of the service.
8.3) All complaints are dealt within 14 working days from the date of receipt by the Seller of a written complaint, except for the days when the complaints will require clarification of details complaints by the Buyer.
Section 9. Refusal from Service.
9.1) Refuse from the Serice is only possible if the order was placed and paid in the time interval from 20:00 to 5:59 the next day, on the condition that the change request will go to the Seller until 06:00 am Belarusian time on the same day; or if the order was made in the time interval from 20:00 on Friday until 5:59 next Monday (Belarusian time), and the Buyer contacts seller until 06:00 am this Monday (Belarusian Time).
9.2) In case og refusal of service Buyer must write to the Seller in contact form on the main page of the Service.
9.3) The Seller within 5 working days return the money spent by the Buyer on the services minus 20%
9.4) Refund will come in the payment card account with the help of which was produced the order.
9.5) Refund for payment made by bank wire will occurs as agreed between the Seller and the Buyer.
9.6) Refund for order paid by Paypal will be made to the paypal account of buyer.
9.7) Refuse from the Serice in any other case is not give the right to a refund.
Section 10. The refusal of the Border Guards of Belarus.
10.1) Seller returns 100% of the money received from the buyer, if the Border Guards of Belarus refused visa-free entry to Grodno for the buyers in the selected dates, only if such a refusal will be done before the first day of visa-free travel.
10.2) Seller shall notify the Buyer about refusal entry to Belarus by a telephone, or when there is no phone contact in an email.
10.3) Refund will come in the payment card account with the help of which was produced the order.
10.4) Refund for payment made by bank wire will occurs as agreed between the Seller and the Buyer.
10.5) Refund for order paid by Paypal will be made to the paypal account of buyer.
Section 11. Personal Data Security Policy.
11.1) In accordance with the Law on Protection of Personal Data of 29 August 1997 (as amended), we guarantee the confidentiality of personal information of the Passenger, which comes to us via the Internet ticketing system.
11.2) The Seller warrants that the personal information of the buyer will be processed solely for the purposes of the contract and for marketing Seller purposes.
11.3) Seller solely for the purpose of the Order provides data about the Purchaser to travel companies in Grodno and Border Committee of Belarus.
11.4) In the cases and under the conditions specified in the law of 29 August 1997 on Personal Data Protection (from 2002 changes in years, number 101, p. 926), the Buyer has the right to require that the processing of his personal data has been temporarily or permanently suspended or deleted if they are incomplete, outdated, untrue or collected in violation of the law or are no longer needed for the purposes for which they were going, and also has the right to submit a written statement on the termination of the processing of his personal data.
11.5) The Seller will not provide customer information to third parties except listed in 10.3 cases.
Section 12. Visa-free rules in Grodno and Augustow Canal in Belarus.
12.1) Tourist can visit region without a visa only during the period specified in the Grodno Pass document.
12.2) The Grodno Pass allows only one single entry to visa-free area in selected period of time.
12.3) Crossing the belarusian board is allowed in car checkpoints Raigardos (LT) - Privalka (BY) and Kuznica (PL) - Bruzgi (BY), or during the period from May 1st till October 1st is allowed to pass through the Augustow Canal border checkpoints Rudawka (PL) - Lesnaja (LT) or Privalka (BY) - Švendubre (LT)
12.4) Each tourist must have medical insurance valid in Belarus. It can be purchased at the border in belarusian checkpoints or in a insurance company in your country.
12.5) At the moment of entrance to Belarus a tourist should have 23 euro on each day of stay in any currencies.
12.6) Visit Grodno region without visa is allowed only for tourism purpose.
12.7) Is not allowed to leave visa-free region inside Belarus.
12.8) Without a visa tourist can visit Grodno City, Sopotskin, Gozha, Podlabenie, Koptevka and Odelsk areas.
12.9) Violation of visa-free stay is punishable: fine up to 1150 BYN, warning or deportation.